TECHNICAL SERVICE MANAGER
West London
£Competitive
Posted: 21st February 2024
Managing an efficient business unit ensuring exceptional service delivery to our clients, you will have ther following responsibilities:
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1st line management and leadership of an operations/engineering team and their service delivery inclusive of diary management.
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Establish and evolve a team of engineers to support delivery of works to clients.
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Identify any skills gaps within the business unit and recruit/upskill accordingly.
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Build a strong working relationship with Sales and Engineering team, providing them with ongoing technical support, including site visits if necessary.
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Develop the lead engineers to fulfil their roles in supporting the TSM’s and developing their engineers.
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Provide HVAC technical assistance to the Operations, Sales, and Engineering teams.
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Resolve escalated technical issues emanating from callouts and reactive jobs, including warranty matters.
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Provide overview of large and/or complex repair jobs, from receipt of order to completion.
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Work with the Head of Service and Lead engineers to improve the capabilities of the engineering teams, organising Engineer’s training, and skills improvement sessions.
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Establish and upkeep approved tool lists, monitor compliance and cost of supply.
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Ensure team are processing all invoices with in paperless to meet the needs of the finance department.
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Supporting business during absence of other Technical Service Managers.
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Be part of the out of hours rota for all TSMs and Head of Service to support team.
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Checking & authorising all timesheets and approving claimed overtime.
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Ensure that all time critical processes are being followed by their team.